Privacy Policy

Information we may collect

To provide an online casino service, Gizbo Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the information you provide and the checks that may be required before an account can be opened or used.

Table of contents

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details supplied when you register or update your account. We may also receive information you provide when you contact customer support, enter information into a form, respond to a request or report a problem with the website.

Verification information

Where verification is required, we may handle documents or information used to confirm identity, age, account ownership or other eligibility requirements. This may include copies or details from identity documents and information used in customer due diligence, security and anti-fraud checks. You should only provide information that is accurate, current and relevant to the request.

Payment and transaction information

We may record deposits, withdrawals, wagers, account balances, transaction history, payment method details and related records. Payment providers may process payment information under their own privacy terms. Gizbo Casino may receive information needed to confirm a transaction, investigate an issue, prevent misuse and maintain accurate account records.

Technical and usage information

When you use the website, we may collect device and connection information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session details and interactions with website features. We may also use cookies and similar technologies to remember preferences, support website functions and understand how the website is used.

How we use personal information

Gizbo Casino uses personal information for purposes connected with operating the website, providing account services and meeting responsible business and security requirements. We aim to collect and use information that is reasonably relevant to these purposes.

To create, maintain and administer your account.
To process deposits, withdrawals and other account transactions.
To verify identity, age, account ownership and eligibility where required.
To detect, prevent and investigate fraud, scams, money laundering, unauthorised access and other misuse.
To provide customer support, respond to questions and resolve complaints or technical issues.
To communicate with you about your account, transactions, security matters, service updates and changes to website terms or policies.
To operate, maintain, test and improve the website, its features and its performance.
To meet legal, compliance, record-keeping and other obligations that apply to an online gambling service.
To protect the rights, property, security and integrity of Gizbo Casino, its players and service providers.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some information may be used in combination with information from fraud prevention, identity verification, payment or technical service providers. These checks help us make the website safer and support the proper operation of accounts and transactions. Automated tools may assist with security or risk checks. Where appropriate, you may contact us to ask about a decision that affects you and provide relevant information for review.

If you do not provide information that is necessary for account administration, verification, payment processing, security or legal compliance, some services may not be available or may not operate as intended. We will not ask you to provide information that is unrelated to the stated purpose without a reason to do so.

Cookies and similar technologies

Gizbo Casino may use cookies, pixels, local storage and similar technologies. A cookie is a small data file placed on your device by a website. These technologies can help keep you signed in, remember preferences, support security, measure website performance and understand how visitors use the service.

Essential technologies may be needed for account access, security, navigation and core website functions.
Preference technologies may remember choices such as language, display or session settings.
Analytics technologies may help us understand visits, errors and the performance of website content.
Marketing technologies, where used and permitted, may help measure campaigns or tailor communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all new cookies, or receive a notification before a cookie is stored. If you disable essential cookies, some account or website features may not work correctly. Cookie settings may need to be updated separately on different browsers or devices.

Sharing, security and keeping information

Gizbo Casino may share personal information where it is reasonably necessary to provide the service, protect players, process transactions or meet legal and compliance requirements. Information may be shared with carefully selected providers that support website hosting, technology, customer support, identity verification, fraud prevention, payments, security, analytics or communications. These providers should only use information for the services they provide or as otherwise permitted.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the safety or rights of a person, to investigate suspected unlawful activity, or in connection with a business change or transfer of relevant operations. We do not sell personal information as a standalone product.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission and staff or provider confidentiality requirements. No online service can guarantee that information will be completely secure, so you should use a strong password, keep login details private and tell support promptly if you suspect unauthorised account activity.

Personal information may be stored or processed by service providers in Australia or other locations, depending on the technology and services used. Where information is handled by a provider, reasonable steps are taken to require appropriate protection and confidentiality. Access to information is limited to people and providers who need it for a legitimate service, security, operational or legal purpose.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to technical, legal and record-management requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. You can ask us to explain how your information is handled and request action in relation to that information.

Access: request access to personal information held about you, subject to appropriate identity checks and any applicable exceptions.
Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible when records must be retained for legal, security, transaction or dispute-related reasons.
Marketing consent: withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
Privacy questions: ask for clarification about the types of information collected, the purposes of use, relevant sharing or the handling of a privacy request.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@gizbocasino.wtf. Please describe your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity before providing information or changing account records. This helps protect your account and prevents another person from accessing or changing your information.

We will consider privacy requests carefully and respond within a reasonable period, taking into account the nature and complexity of the request. We may ask for further details where needed. If a request cannot be completed, we will generally explain the reason, including where information must be retained or where fulfilling the request could affect security, fraud prevention, another person’s privacy or a legal obligation.

This policy may be updated when our services, technology, privacy practices or legal obligations change. The current version will be made available on the website. Please review it from time to time so you understand how Gizbo Casino handles personal information. If a change is significant, we may provide a notice through the website or another suitable account communication.

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